Question 1

How do I book a class?

Accepted Answer

You can book a class via our Schedule page on our website or Instagram link. Select the class you prefer, choose your plan option, then proceed to payment. All payments are taken online with a credit card.

PLEASE NOTE: After you make payment, you will be taken back to the booking form page, where you will be prompted to "Complete your booking". Make sure to select 'Book Now' again to reserve your spot in the class.

If you already have a package, you can log in to your personal profile via our website then select a class on our schedule.

Question 2

Can I just turn up to class without booking?

Accepted Answer

We highly recommend booking online prior to your class as there are only 8 spots. Please keep in mind that we cannot guarantee you will get a spot if you show up without a booking.

Question 3

I am a beginner. Which class should I book?

Accepted Answer

Our classes are strong but accessible to all levels, with options and modifications for each exercise. Our Flow class is our more slower paced, with less advancements compared to the others.

There will be a quick intro at the start of class for anyone who is new to reformer Pilates, however if you would like a more indepth and complete introduction we recommend starting off with one or more private classes.

This way, you can learn all about the machine, basic movements and correct alignment and technique. This will help you feel more comfortable and confident in our group classes going forward.

See our rates and enquire on our Pricing page.

Question 4

I need to cancel my class, what is the Cancellation Policy?

Accepted Answer

We have a strict 2 hour cancellation window. If you are unable to attend the class, please cancel or reschedule at least 2 hours prior to class start time to avoid being charged the class rate or forfeited a class credit.

You can do this by logging in to your account via the website. Go to 'My Bookings' to manage your booking.

Refunds will not be issued under any circumstances.

Any cancellation or rescheduling after this 2 hour window will result in a forfeit of one class from your plan (Class Passes) or full payment of a class (Drop In Pass).

If you are having trouble managing your bookings please contact us on WhatsApp at your earliest convenience and we will try our best to accomodate you.

All packages are for personal use only and cannot be shared among multiple individuals.

All packages are non-transferrable and non-refundable.

Question 5

Can I get a refund?

Accepted Answer

No, unfortunately we do not issue refunds under any circumstances.

Question 6

How far in advance can I book a class?

Accepted Answer

Our booking system opens 14 days prior to class.

Question 7

I have a KITAS/ I am a local, how do I get the discount?

Accepted Answer

KITAS holders and Indonesian citizens are entitled to a discount. After you select a class on the schedule, use the dropdown menu to select a discount plan option, then proceed to online payment.

*You must show your valid KITAS by sending a screenshot of it to our WhatsApp number at the time of purchase, or showing our reception staff on arrival. If you do not have proof of a valid KITAS you will be charged the non KITAS pricing.

**Locals pricing is only for Lombok citizens. Non Lombok Indonesian citizens are entitled to the KITAS pricing.

Question 8

What do I wear and bring?

Accepted Answer

You can wear anything you would wear to the gym or a yoga class - stretchy clothing that is comfortable and easy to move in.

Please bring a water bottle.

FAQs